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Guangzhou Micron Vending Technology Co.,Ltd company FAQ

faq

Q FAQ

1. How many products can the vending machine hold?
Our standard vending machines have 6 shelves with 9 slots each, accommodating approximately 270–540 items of snacks and beverages. For exact capacity based on your products, please contact us.

2. How do I withdraw money from the card reader?
The card reader will be installed before shipment, and after-sales service will be handled by the card reader company’s local office. You will have an account on their system and can apply for withdrawals weekly or monthly, depending on the local provider’s policy.

3. Can I customize my vending machine?
Yes. We offer OEM/ODM services, supporting both hardware and software customization. Contact us for more details.

4. How do I purchase a vending machine from you?

Contact us to choose the model and confirm your requirements.
We will issue a Proforma Invoice (PI).
Pay a 50% deposit to start production; the balance is paid before shipment.
After production, we arrange shipping.
Once you receive the machine, we provide manuals and technical support to help you set it up.

5. What is the production lead time?

Standard models: 20–50 days
Customized models: 40–120 days

6. What about shipping costs and customs?
We can arrange door-to-door or door-to-port shipping. Please provide your detailed address and ZIP/postal code so we can calculate the shipping cost.

7. How long is the delivery time?
International delivery usually takes 30–70 days, depending on the destination.

8. What is the electricity consumption of the vending machine?
A cooling vending machine typically consumes 6–10 kWh per day.

9. What is the warranty?
We offer an 18-month warranty, including free air-shipped spare parts for any failures. Technical support is available via a WhatsApp group with our engineers, video calls, user manuals, and YouTube tutorials.

10. How do I make a payment?
After confirming the PI, a 50% TT deposit is required to start production. The remaining balance must be paid before delivery.

11. Do you export machines to my country?
Yes. We have exported our vending machines to 80+ countries. Contact us if you would like customer references in your region.

you can contact us at anytime!

+8613360100336

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Quick Contact

Address

No.1 Tiantai 1st road, Huangpu District, Guangzhou City

Tel

86--15800297730

E-mail

alice@micronvending.com

+8613360100336

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